Refund and Returns Policy

Last Updated: July 2026

At Comfort Solar, customer satisfaction is our priority. This Refund & Cancellation Policy explains how cancellations, refunds, and project-related payments are handled for our solar installation services.

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Quotations

All quotations provided by Comfort Solar are indicative and are based on the information shared by the customer during the initial consultation.

A final quotation is prepared after the site survey and system assessment.

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Free Site Survey

Comfort Solar offers a FREE site survey after an initial phone consultation and indicative quotation.

There is no charge for the site survey if it is conducted within our service areas.

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Project Cancellation

Customers may cancel their project at any time before installation begins.

If no advance payment has been made, there is no cancellation fee.

If an advance payment has already been made for equipment procurement or project preparation, any applicable deductions will be explained before processing the refund.

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Advance Payments

Some projects may require an advance payment to confirm the order and reserve equipment.

Any eligible refund will be processed after deducting costs already incurred, such as purchased materials or custom equipment ordered specifically for the project.

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Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment method and banking procedures.

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Installation Services

Once the solar installation has been completed and accepted by the customer, payments made for installation services are generally non-refundable.

If any issue arises after installation, our support team will inspect the system and work to resolve it under the applicable workmanship or manufacturer warranty.

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Product Warranty

Solar panels, inverters, batteries, and other equipment supplied by Comfort Solar are covered by their respective manufacturer warranties.

Warranty periods vary depending on the brand and product selected.

Complete warranty details are provided with your quotation and project documentation.

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Workmanship Warranty

Comfort Solar stands behind the quality of its installation work.

If an installation-related issue occurs within the workmanship warranty period, our technical team will inspect the system and carry out the necessary corrective work in accordance with our warranty terms.

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Order Changes

If you wish to change your selected solar system, equipment, or project scope before installation begins, please contact our team as soon as possible.

Changes may affect pricing, installation schedules, and equipment availability.

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Service Areas

This policy applies to projects carried out in:

• Islamabad
• Rawalpindi
• Wah Cantt
• Taxila
• Nearby areas

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Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us.

Comfort Solar

📍 Location: Shop 4, Ground Floor, Karachi Center, Main G.T. Road, Tarnol, Islamabad 45230, Pakistan

📞 Phone: +92 316 622 5526

📧 Email: [email protected]

🌐 Website: https://comfortsolar.pk